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  • Welcome to CLICK Photography Course Support Desk
    and access to your course Tutor

    You will find immediate answers to the most commonly asked questions by firstly visiting the Knowledgebase.

    To resolve any concerns you have, as quickly as possible,
    YOU MUST ENSURE THAT YOU HAVE CHECKED WITH THE KNOWLEDGEBASE PRIOR TO SUBMITTING A TICKET

     

    If you have been unsuccessful in obtaining the answer to your question by searching the Knowledgebase, 

    you'll find below the instructions for accessing the main areas of our support desk.

    Select MEMBER SUPPORT for all access and technical issues.

    Select CLASS TUTOR for communication direct with your allocated photography tutor.


    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     


     


     


     


     


     


     


  •  


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    CLICK PHOTOGRAPHY COURSE

    Contact Form

    Add Attachment
    Please enter 43135 into the box below to submit your ticket:
    Most Asked Questions
    How long do I have to complete the course - is there a deadline by which the modules must be completed?

    You may take your time.

    The course is designed to be taken at your own pace. There are no time limits and your membership allows you unlimited access which will enable you to revisit your course modules time and time again to refresh your skills.

    We are also continually adding additional benefits and fabulous resources for the benefit of our members. These updates are provide to you FREE as a part of your lifetime membership package.


    If I fail ONE test ... does that mean I will not pass or get my certificate?

     

    Your final score is calculated from the combination of all your test scores as an overal percentage.

    So providing you don't fail too many tests you'll be fine and still receive your certificate.

     


    Can the modules be revisited more than once (can I look back on them at a later date)?

    YES!

    The modules are designed so as you may return to them time and time again to refresh the information you have learnt.

    There is no expiry date and access will be available to you 24/7 at anytime you have internet access


    What type of camera do I need to have to take this course?

    There are no specific requirements.  We assume that you at least own a camera of course, but there is no specific brand or type of camera or equipment that is required to take the course.

    The key motto of the course is " It's NOT about your equpment .... but it's the way you use it!"

    A regular 'Point & Shoot' camera is sufficient to get started, but you'll soon wish you had a nice DSLR to really help you to maximise the training provided in the course.

    Without a DSLR, you may find it frustrating at times when you want to practise some of the more advanced techniques in the course.


    Can I do the course on an iPad?

    YES!

    The course is designed to be accessed on a wide range of viewing mediums. We even have a special iPad APP that will allow you to view your course modules so as you can continue your learning experience.

    You are not required to search for the App or visit Apple to download the course App.

    By simply accessing the course on your iPad, you will be asked automatically if you wish to download and install the App.

    Click "YES" and everything will install automatically in a few seconds.


    Do I get a Certificate at the end of the course?

    Yes, you sure do!

    During your course, there are a series of fun exams that are designed to test your knowledge and to make sure that you have fully understood the concepts explained within the lesson modules.

    You can then go back and revise any lessons if there are subjects that you may be unclear about.

    After successfully completing your course and passing the exams, you will receive a personalised certificate to proudly show your achievements.

    Currently, Certificates are not available until the end of the month in which you completed your final module.

    However, a new system is being introduced to provide immediate access upon successful completion.


    Do I need to have Photoshop to do the course?

    You do not require Photoshop to complete the course. 

    However, members do have access to download a FREE 30 Trial of Photoshop
    should you wish to use it to practice some of the Photoshop tutorials.

     

     

     


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How long do I have to complete the course - is there a deadline by which the modules must be completed?

    You may take your time.

    The course is designed to be taken at your own pace. There are no time limits and your membership allows you unlimited access which will enable you to revisit your course modules time and time again to refresh your skills.

    We are also continually adding additional benefits and fabulous resources for the benefit of our members. These updates are provide to you FREE as a part of your lifetime membership package.


    If I fail ONE test ... does that mean I will not pass or get my certificate?

     

    Your final score is calculated from the combination of all your test scores as an overal percentage.

    So providing you don't fail too many tests you'll be fine and still receive your certificate.

     


    Can the modules be revisited more than once (can I look back on them at a later date)?

    YES!

    The modules are designed so as you may return to them time and time again to refresh the information you have learnt.

    There is no expiry date and access will be available to you 24/7 at anytime you have internet access


    What type of camera do I need to have to take this course?

    There are no specific requirements.  We assume that you at least own a camera of course, but there is no specific brand or type of camera or equipment that is required to take the course.

    The key motto of the course is " It's NOT about your equpment .... but it's the way you use it!"

    A regular 'Point & Shoot' camera is sufficient to get started, but you'll soon wish you had a nice DSLR to really help you to maximise the training provided in the course.

    Without a DSLR, you may find it frustrating at times when you want to practise some of the more advanced techniques in the course.


    Can I do the course on an iPad?

    YES!

    The course is designed to be accessed on a wide range of viewing mediums. We even have a special iPad APP that will allow you to view your course modules so as you can continue your learning experience.

    You are not required to search for the App or visit Apple to download the course App.

    By simply accessing the course on your iPad, you will be asked automatically if you wish to download and install the App.

    Click "YES" and everything will install automatically in a few seconds.


    Do I get a Certificate at the end of the course?

    Yes, you sure do!

    During your course, there are a series of fun exams that are designed to test your knowledge and to make sure that you have fully understood the concepts explained within the lesson modules.

    You can then go back and revise any lessons if there are subjects that you may be unclear about.

    After successfully completing your course and passing the exams, you will receive a personalised certificate to proudly show your achievements.

    Currently, Certificates are not available until the end of the month in which you completed your final module.

    However, a new system is being introduced to provide immediate access upon successful completion.


    Do I need to have Photoshop to do the course?

    You do not require Photoshop to complete the course. 

    However, members do have access to download a FREE 30 Trial of Photoshop
    should you wish to use it to practice some of the Photoshop tutorials.

     

     

     


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How long do I have to complete the course - is there a deadline by which the modules must be completed?FAQ View351T
    If I fail ONE test ... does that mean I will not pass or get my certificate?FAQ View259T
    Can the modules be revisited more than once (can I look back on them at a later date)?FAQ View230T
    What type of camera do I need to have to take this course?FAQ View196T
    Can I do the course on an iPad?FAQ View187T
    Do I get a Certificate at the end of the course?FAQ View176T
    Do I need to have Photoshop to do the course?FAQ View169T
    Is there someone who will be available for questions?FAQ View147T
    How experienced do I need to be to take this course?FAQ View128T
    What age does a person need to be to take the course?FAQ View125T
    Do I need to be a computer wiz to take the course?FAQ View102T
    Where do I get the Ipad App from in order to view the modules on my aPad?FAQ View69T
    I have purchase a voucher, yet I am being asked to pay !!! What the ....??FAQ View42T
    I have a deal voucher and your site is not accepting my voucher code.. What can I do?SALES View168T
    I have purchased a Scoopon voucher and the code is not workingSALES View129T
    I have been given a special offer and have a promotion code - How do I book my course and receive my discount ?SALES View122T
    I have purchased a voucher from a deal site - how do I redeem my voucher?SALES View119T
    I have tried to pay for the course with my credit card and cannot enter my card details - What can I do?SALES View101T
    Are there any hidden costs in the course?SALES View87T
    What method of payment do you accept?SALES View77T
    I regsistered for the course and did not receive an email with my password or username. What is wrong? What can I do?ACCESS PROBLEMS View166T
    I haven't received my password! What can I do to access the course?ACCESS PROBLEMS View143T
    I have not received any emails with my password and I have a Hotmail, Gmail or Yahoo email accountACCESS PROBLEMS View129T
    My CUDO voucher is invalid .. What can I do?ACCESS PROBLEMS View114T
    I can't remember or I have lost my password.ACCESS PROBLEMS View72T
    I can not view the screen properly and part of the course slides are cut off and I can not see the buttons to click in order to navigate to the next pages.ACCESS PROBLEMS View70T
    My GRAB ONE voucher from New Zealand won't workACCESS PROBLEMS View36T
    The pages are not loading correctly and I am using Internet ExplorerACCESS PROBLEMS View33T
    I am sent to the Update Profile page when I try to access my coiurseACCESS PROBLEMS View24T
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